{"id":4922,"date":"2026-04-10T08:06:51","date_gmt":"2026-04-10T06:06:51","guid":{"rendered":"https:\/\/laserhouse.si\/terms-and-conditions\/"},"modified":"2026-05-27T14:57:35","modified_gmt":"2026-05-27T12:57:35","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/laserhouse.si\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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TERMS AND CONDITIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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GENERAL TERMS AND CONDITIONS<\/b>of LASER SMOOTH kozmeti\u010dna in pedikerska dejavnost d.o.o.<\/span>(hereinafter: General Terms)<\/span><\/i><\/p>

Article I \u2013 General Provisions<\/b><\/p>

These General Terms govern the rights and obligations of LASER SMOOTH kozmeti\u010dna in pedikerska dejavnost d.o.o., Koprska ulica 106H, 1000 Ljubljana, registration number: 9836632000, tax number: SI 15220974 (hereinafter: the Provider), and consumers or clients (hereinafter: the Client) who use the Provider’s services.<\/span><\/p>

These General Terms form an integral part of every contract concluded between the Provider and the Client and apply to all relationships between the Provider and the Client, unless expressly agreed otherwise in an individual contract. By entering into a contract, the Client confirms that they have been informed of these General Terms and agree to them. <\/span><\/p>

The General Terms are available to the Client prior to entering into a contract on the company’s website and at the Provider’s business premises. The Provider may amend or supplement them at any time; however, amendments do not apply to Clients who entered into a contract before the amendments came into effect. <\/span><\/p>

The General Terms and Conditions are aligned with the Consumer Protection Act (ZVPot-1, Official Gazette of the Republic of Slovenia, No. 130\/22), the Electronic Commerce Market Act (ZEPT), the Alternative Dispute Resolution for Consumer Disputes Act (ZIsRPS), the Personal Data Protection Act (ZVOP-2), the General Data Protection Regulation (GDPR, Regulation EU 2016\/679), and the Code of Obligations (OZ).<\/span><\/p>

Article II \u2013 Description of Services <\/b><\/p>

The Provider performs laser hair reduction services using a diode laser device. The procedure is based on targeted laser light that converts into heat and destroys the hair follicle, while the surrounding tissue remains intact. <\/span><\/p>

The Provider offers services for individual body areas (face, bikini, legs, arms, chest, back, underarms, buttocks, upper lip, and other areas), combinations of two areas, and a full-body package. The standard package includes ten (10) treatments, which is typically the number required to achieve the desired hair reduction result. The actual number of treatments required varies for each individual and depends on health, genetic, and other individual factors. <\/span><\/p>

The description of services, including their essential characteristics, is published on the Provider’s website. Before performing the first treatment, the Provider informs the Client verbally and in writing about the procedure, expected results, possible risks and complications, and instructions for preparation and post-treatment care. <\/span><\/p>

Photographs and graphic representations on the Provider’s website are for informational purposes only and do not guarantee specific characteristics or results of the services.<\/span><\/p>

Article III \u2013 Prices and Payment Terms <\/b><\/p>

Service prices are determined by the current price list, which is published on the website and at the Provider’s business premises. All prices are stated in euros (EUR) and include value-added tax (VAT). The price list is typically updated three to four times per year, with each update indicating the date from which it is valid. <\/span><\/p>

For each individual contract, the prices valid at the time of contract conclusion apply. From the moment the contract is concluded, prices and other terms are fixed and apply to both the Provider and the Client. In the event of an obvious error in the published price (e.g., a price that is disproportionately low given the nature of the service), the Provider will immediately notify the Client and allow them to withdraw from the contract without any consequences. <\/span><\/p>

The Provider accepts the following forms of payment: cash payment, payment by debit and credit cards, bank transfer to the Provider’s transaction account, and payment through the deferred payment provider LeanPay. In the case of payment through LeanPay, the Client enters into a separate contract directly with the payment service provider LeanPay, and in the event of withdrawal from the contract with the Provider, the refund is processed by the Provider returning the funds to LeanPay, which then returns the funds to the Client. <\/span><\/p>

The Provider issues a proforma invoice or invoice to the Client. A proforma invoice is issued particularly in cases where the Client’s first appointment is scheduled for the following month or later from the date of service order. After the first treatment is performed, the Provider issues an invoice. The contract is concluded when the Client pays the proforma invoice or invoice. <\/span><\/p>

The invoice itemizes the price and all costs related to the service. For contracts concluded at a distance, the invoice also contains information about the right to withdraw from the contract in accordance with Article 132 of ZVPot-1. <\/span><\/p>

Article IV \u2013 Contract Conclusion Procedure <\/b><\/p>

Establishing Contact<\/b><\/p>

The Client may establish initial contact with the Provider in the following ways: by submitting an inquiry through the online form on the Provider’s website, by calling the call center telephone number, by sending an electronic message to the Provider’s email address, or by visiting the Provider’s business premises in person. The online inquiry form does not constitute an order with a payment obligation, and its submission alone does not constitute the conclusion of a contract. <\/span><\/p>

Conclusion of Contract at Business Premises<\/b><\/p>

When the Client concludes a contract in person at the Provider’s business premises, the Provider provides the Client with information about the essential characteristics of the service prior to contract conclusion in accordance with the first paragraph of Article 18 of the Consumer Protection Act (ZVPot-1). During the first visit, the Client completes and signs a document informing them about the procedure and consent for laser treatment (consent form), which includes a description of the procedure, possible risks, instructions for preparation and post-treatment care, and any other special contractual terms. The contract is concluded when the Client pays the proforma invoice or invoice. <\/span><\/p>

Conclusion of Contract at a Distance<\/b><\/p>

When the Client concludes a contract at a distance (by telephone, email, or based on an inquiry submitted through the online form), the Provider’s call center provides the Client with all preliminary information from the first paragraph of Article 18 and the first paragraph of Article 130 of ZVPot-1, including information about the conditions, deadlines, and procedure for exercising the right to withdraw from the contract, along with the <\/span>withdrawal form<\/b><\/a>. The Provider sends a proforma invoice or invoice to the Client’s email address. The contract is concluded when the Client pays the proforma invoice or invoice.<\/span><\/p>

Within a reasonable time after concluding a distance contract, but no later than before the service begins, the Provider provides the Client with confirmation of the concluded contract on a durable medium (electronic message), containing all information from the first paragraph of Article 130 of ZVPot-1. <\/span><\/p>

Article V \u2013 Withdrawal from Contract and Cancellation of Services<\/b><\/p>

A Client who has concluded a contract at a distance within the meaning of Chapter IV of ZVPot-1 has the right to notify the Provider within fourteen (14) days from the conclusion of the contract that they are withdrawing from the contract, without having to state a reason for their decision (statutory right of withdrawal). The withdrawal period begins on the day the contract is concluded. The Client exercises the right of withdrawal by means of an unambiguous written statement clearly indicating that they are withdrawing from the contract, addressed to the Provider. The withdrawal is considered timely if the withdrawal statement is sent before the expiry of the withdrawal period. <\/span><\/p>

The right to withdraw from the contract does not in itself guarantee a refund of payments. If the Client has not yet undergone any treatment before exercising the withdrawal, they are obliged to pay the Provider an administrative fee of EUR 50.00. <\/span><\/p>

If the Client has undergone at least one (1) treatment under the contract, they do not have the right to withdraw from the contract or cancel further performance of services, regardless of whether it is an individual service or a package offer. In this case, the Client is not entitled to any refund of payments. <\/span><\/p>

Article VI \u2013 Appointment Booking and Cancellation Policy <\/b><\/p>

After concluding the contract, the Provider offers the Client the first available appointment for the first treatment at the selected business location. After the first treatment is performed, the Client typically reserves subsequent appointments directly at the clinic at the end of each treatment, but may also do so subsequently through the call center or email. <\/span><\/p>

Upon each confirmed reservation, the Provider sends the Client a confirmation SMS message stating the date, time, and location of the treatment, along with preparation instructions. Twenty-four (24) hours before the scheduled appointment, the Provider sends the Client a reminder SMS message. When the Provider also has the Client’s email address, they send confirmation and reminder messages by email in addition to SMS messages. <\/span><\/p>

The Client may cancel or reschedule an appointment without consequences no later than twenty-four (24) hours before the scheduled appointment. The Client notifies the Provider of the cancellation or rescheduling by telephone, email, or SMS message. <\/b><\/p>

If the Client does not attend the scheduled appointment without prior cancellation or cancels the appointment less than twenty-four (24) hours before the scheduled appointment, the appointment is considered a completed treatment and is charged at the price that would apply for an actually performed treatment. This rule does not apply in cases of extraordinary circumstances (particularly illness, accident, or natural disaster), which the Client demonstrates with appropriate evidence (e.g., a doctor’s certificate). In such cases, the Provider allows the Client to reschedule the appointment free of charge. <\/span><\/p>

Article VII \u2013 Consent Form and Information About the Procedure <\/b><\/p>

Before the first treatment is performed, the Client completes and signs a consent form (Client Information About the Procedure and Consent for Laser Hair Reduction Using a Diode Laser Device), in which they confirm that they have been informed about the description of the procedure, possible risks and complications, instructions for pre- and post-treatment care, and the terms of service provision.<\/span><\/p>

In the consent form, the Client confirms, among other things, that they are not pregnant, not breastfeeding, and not trying to conceive, that they have not taken antibiotics or other medications that may cause photosensitivity for at least seven (7) days before the treatment, that they have not used medication containing isotretinoin in the past month, that they have not used waxing, plucking, or depilation on the body area to be treated in the past three weeks, and other relevant statements regarding medical contraindications.<\/span><\/p>

The Provider maintains a record of performed procedures (file) for each Client, in which the dates of treatments, treated body areas, and technical parameters of the device (power and frequency) are recorded.<\/span><\/p>

Article VIII \u2013 Risks and Provider’s Liability <\/b><\/p>

Laser hair removal is a procedure accompanied by certain risks inherent to the nature of the procedure itself. After treatment, redness, swelling, itching, dry skin, discomfort, and in very rare cases burns may appear on the treated body area. These effects typically do not pose a health risk and usually subside within a few hours or days. <\/span><\/p>

The occurrence of expected and inherent side effects resulting from a properly performed procedure and about which the Client was informed before treatment does not constitute an improperly performed service and cannot serve as a basis for the Client’s claims arising from an improperly performed service.<\/span><\/p>

The Provider is fully liable for improperly performed services in accordance with applicable legislation, particularly the provisions of ZVPot-1 regarding improperly performed services. If irregularities occur during service provision that exceed expected and inherent side effects, the Client is obliged to immediately notify the Provider. <\/span><\/p>

The provisions of this Article do not exclude or limit the Client’s statutory rights arising from improperly performed services as regulated by ZVPot.<\/span><\/p>

Article IX \u2013 Complaint Procedure and Handling of Grievances <\/b><\/p>

The Provider establishes an effective system for handling Client complaints and grievances. The Client has the right to assert irregularities in the performed service within two (2) years from the performance of an individual treatment, in accordance with the analogous application of Article 78 in conjunction with the second paragraph of Article 100 of ZVPot-1. <\/span><\/p>

The Client may communicate a complaint or grievance to the Provider in writing to the Provider’s email address, by registered mail to the Provider’s registered office, or in person at the Provider’s business premises. In the complaint, the Client states their personal data, description of the irregularity, date and location of the treatment, and the claim (free rectification of the irregularity, re-performance of the service, refund of part of the payment in proportion to the irregularity, or withdrawal from the contract with refund of the amount paid). <\/span><\/p>

The Provider will confirm receipt of the complaint within five (5) working days of receipt and inform the Client of the anticipated timeframe for its consideration. If the existence of an irregularity in the performed service is not disputed, the Provider will comply with the consumer’s claim as soon as possible, but no later than within eight (8) days of receiving the complaint, in accordance with the first paragraph of Article 101 of ZVPot-1. If the existence of an irregularity is disputed, the Provider will respond to the Client in writing no later than eight (8) days from receipt of the complaint, in accordance with the second paragraph of Article 101 of ZVPot-1. The Provider will keep the Client informed about the progress of the procedure. <\/span><\/p>

In addition to the above rights, the Client has all rights afforded to them under applicable legislation, particularly the rights under Article 100 of ZVPot. <\/span><\/p>

Article X \u2013 Alternative Dispute Resolution for Consumer Disputes<\/b><\/p>

In accordance with the third paragraph of Article 32 of the Alternative Dispute Resolution for Consumer Disputes Act (ZIsRPS, Official Gazette of the Republic of Slovenia, No. 81\/15), the Provider declares that it does not recognize any alternative dispute resolution (ADR) body as competent to resolve consumer disputes that a consumer could initiate in accordance with ZIsRPS. <\/span><\/p>

The Provider nevertheless endeavors to resolve any disputes amicably. The Client always has the option of asserting their rights before a competent court in the Republic of Slovenia. The Client may also contact the European Consumer Centre (ECC) at the Consumers’ Association of Slovenia for information about their rights or use the Online Dispute Resolution platform (ODR platform), available at https:\/\/ec.europa.eu\/consumers\/odr. <\/span><\/p>

Article XI \u2013 Gift Vouchers <\/b><\/p>

The Provider may issue gift vouchers for services from its offering. The validity period of the gift voucher is stated on the voucher and must not be less than one (1) year from the date of issue. <\/span><\/p>

The gift voucher is not exchangeable for money or cash. The value of the gift voucher is not refunded to the Client in money under any circumstances, either partially or in full, regardless of the reason. The gift voucher is transferable unless expressly stated otherwise on it. The gift voucher is redeemed in full upon first use; any difference between the voucher value and the price of the selected service is not returned or paid to the Client. <\/span><\/p>

Article XII \u2013 Minors <\/b><\/p>

The Provider’s services are intended for persons over eighteen (18) years of age. A minor may use the Provider’s services only with the written consent of a parent or legal guardian, who signs the consent form. By signing, the parent or legal guardian assumes all rights and obligations arising from the contractual relationship on behalf and for the account of the minor. <\/span><\/p>

Article XIII \u2013 Personal Data Protection <\/b><\/p>

The Provider, as the personal data controller, processes Clients’ personal data in accordance with Regulation (EU) 2016\/679 of the European Parliament and of the Council (General Data Protection Regulation \u2013 GDPR) and applicable Slovenian legislation in the field of personal data protection, particularly the Personal Data Protection Act (ZVOP-2).<\/span><\/p>

The Provider collects and processes the following categories of Clients’ personal data: identification data (name, surname, date of birth, address), contact data (email address, telephone number), health data stated in the consent form (data on possible contraindications), data on performed procedures (treatment dates, device parameters, treated body areas), and payment data.<\/span><\/p>

The legal basis for processing personal data is the performance of the contract concluded between the Client and the Provider (Article 6(1)(b) GDPR), fulfillment of the Provider’s legal obligations (Article 6(1)(c) GDPR), and in the case of health data, the Client’s explicit consent (Article 9(2)(a) GDPR), given by signing the consent form.<\/span><\/p>

Clients’ personal data will under no circumstances be disclosed to unauthorized persons or transferred to third parties for marketing purposes without the Client’s prior explicit consent.<\/span><\/p>

The Client has the right to access their own personal data, to have it corrected, to restrict processing, to data portability, or to erasure in accordance with applicable legislation. The Client may at any time withdraw consent for the processing of personal data based on consent, without adversely affecting the lawfulness of processing carried out on the basis of consent before its withdrawal. <\/span><\/p>

Detailed information about the processing of personal data, including precise purposes of processing, retention periods, data on possible processors and recipients of personal data, transfer of data to third countries, use of cookies and social media plugins, and the rights of the individual, is provided in the Privacy Policy, which is published on the Provider’s website and available at the Provider’s business premises. The Privacy Policy forms an integral part of these General Terms. <\/span><\/p>

For all questions regarding the processing of personal data or to exercise rights under this Article, the Client may contact the Provider by email at laserhouseljubljana@gmail.com (branch office – Laser House Ljubljana) or laserhousekoper@gmail.com (branch office – Laser House Koper), or in writing to the Provider’s registered office address. The supervisory authority for personal data protection in the Republic of Slovenia is the Information Commissioner (ip-rs.si). <\/span><\/p>

Article XIV \u2013 Electronic Commerce and Cookies <\/b><\/p>

The Provider ensures that the Client has easy, direct, and permanent access on the website to the following information in accordance with Article 5 of the Electronic Commerce Market Act (ZEPT) and the fifth paragraph of Article 7 of ZVPot-1: the Provider’s company name and registered office address, the address where the Provider actually conducts business, telephone number and valid email address, registration number in the register, tax number, and information that VAT is included in prices. <\/span><\/p>

The online inquiry form published on the Provider’s website is intended solely for submitting a non-binding inquiry. Submission of the online form does not constitute an order with a payment obligation and does not constitute the conclusion of a contract within the meaning of ZVPot-1. <\/span><\/p>

The Provider’s website uses cookies to ensure the functioning of the site and improve user experience. Detailed information about the types of cookies, their purpose, and retention period is provided in the Cookie Policy, which is accessible at the bottom of each page of the Provider’s website. The Client may withdraw or modify consent for the use of cookies at any time in their browser settings. <\/span><\/p>

The Provider makes every effort to ensure the accuracy and correctness of information published on its website. Nevertheless, service characteristics or prices may change more quickly than the Provider is able to consistently update the information. In such cases, the Provider will immediately notify the Client of the change and allow them to withdraw from the contract without any consequences. <\/span><\/p>

Article XV \u2013 Copyright <\/b><\/p>

The content of the Provider’s website (texts, graphic elements, photographs, logos, icons, and other copyrighted works) is protected by copyright. Reproduction, distribution, modification, or any other use of content without the Provider’s prior written consent is prohibited. <\/span><\/p>

Article XVI \u2013 Force Majeure <\/b><\/p>

The Provider is not liable for delays or inability to perform services resulting from circumstances beyond the Provider’s control (force majeure), particularly natural disasters, epidemics, wars, strikes, power outages, or equipment failures that could not be foreseen or prevented. In the event of force majeure, the Provider will notify the Client without delay and offer an alternative appointment at no additional cost. <\/span><\/p>

If, due to force majeure circumstances, the Provider cannot perform the service within a reasonable time, the Client has the right to withdraw from the contract, and the Provider will refund all payments received for services not performed without deducting administrative costs.<\/span><\/p>

Article XVII \u2013 Final Provisions <\/b><\/p>

For matters not regulated by these General Terms, the applicable regulations of the Republic of Slovenia apply, particularly the Consumer Protection Act (ZVPot-1), the Electronic Commerce Market Act (ZEPT), the Alternative Dispute Resolution for Consumer Disputes Act (ZIsRPS), and the Code of Obligations (OZ).<\/span><\/p>

If it is determined that an individual provision of these General Terms is contrary to mandatory norms of applicable legislation or is invalid for any other reason, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by an appropriate valid legal regulation. <\/span><\/p>

For any disputes arising from the contractual relationship between the Provider and the Client that cannot be resolved amicably, the competent court shall be determined in accordance with the law governing civil procedure. A consumer may file a lawsuit against the Provider at the court having general territorial jurisdiction over the Provider or at the court in the area where the consumer has permanent or temporary residence. <\/span><\/p>

These General Terms enter into force on April 8, 2026, and apply to all contracts concluded from that date forward.<\/span><\/p>

Ljubljana, April 8, 2026<\/span><\/p>

LASER SMOOTH kozmeti\u010dna in pedikerska dejavnost d.o.o.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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TERMS AND CONDITIONS GENERAL TERMS AND CONDITIONSof LASER SMOOTH kozmeti\u010dna in pedikerska dejavnost d.o.o.(hereinafter: General Terms) Article I \u2013 General Provisions These General Terms govern the rights and obligations of LASER SMOOTH kozmeti\u010dna in pedikerska dejavnost d.o.o., Koprska ulica 106H, 1000 Ljubljana, registration number: 9836632000, tax number: SI 15220974 (hereinafter: the Provider), and consumers or […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4922","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/laserhouse.si\/en\/wp-json\/wp\/v2\/pages\/4922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laserhouse.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laserhouse.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laserhouse.si\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/laserhouse.si\/en\/wp-json\/wp\/v2\/comments?post=4922"}],"version-history":[{"count":1,"href":"https:\/\/laserhouse.si\/en\/wp-json\/wp\/v2\/pages\/4922\/revisions"}],"predecessor-version":[{"id":4923,"href":"https:\/\/laserhouse.si\/en\/wp-json\/wp\/v2\/pages\/4922\/revisions\/4923"}],"wp:attachment":[{"href":"https:\/\/laserhouse.si\/en\/wp-json\/wp\/v2\/media?parent=4922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}